Frequently Asked Questions
Have a question? We've got answers! If you don't find what you're looking for below, feel free to reach out to us directly.
Orders & Shipping
How long does shipping take?
Shipping times vary depending on your location and the supplier fulfilling your order. Most orders arrive within 7–14 business days. You'll receive a tracking number by email once your order has shipped.
Do you ship internationally?
Yes! We ship to many countries. Shipping times and costs will vary by destination. Any applicable customs duties or import taxes are the responsibility of the customer.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can use that link to follow your package every step of the way.
Can I change or cancel my order?
We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to accommodate your request before the order is fulfilled.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If there's an issue with your order — such as a damaged or incorrect item — please contact us within 14 days of receiving it and we'll make it right.
How do I request a refund?
Reach out to our support team with your order number and a description of the issue. We'll review your request and get back to you promptly.
Products
Are your products safe for pets?
Yes! We carefully select products with your pet's safety and well-being in mind. If you have specific concerns about a product, feel free to contact us before purchasing.
Do you restock sold-out items?
We do our best to keep popular items in stock. If something you love is unavailable, check back soon or contact us and we'll let you know when it's expected to return.
Contact Us
How can I get in touch?
You can reach us through our contact page or by emailing us directly. We aim to respond to all inquiries within 1–2 business days. We're here to help!