Refund policy

Returns We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging. To start a return, please contact us at tomlinsonstore1@gmail.com with your order number and reason for return.

Who Pays for Return Shipping? Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case we will cover the cost.

Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items If your item arrived damaged or defective, please contact us within 7 days of delivery with photos and we will send a replacement or issue a full refund at no cost to you.

Non-Returnable Items For hygiene reasons, certain items such as pet diapers and pee pads cannot be returned once opened.

Contact Us Email: tomlinsonstore1@gmail.com